FAQs

Free Cancellation up to 24 Hours in Advance > if you cancel your booking 24 hours in advance of your tour departure time – a full refund will be issued

Free Cancellation up to 1 Hour in Advance With Tour Booking Insurance > if you purchase Tour Booking Insurance at $5.99 per booking, booking cancellations may be made up to 1 hour in advance of your tour departure time for a full refund

We do not mail tickets to you. Instead, the email confirmation we send is your tour ticket – don’t delete it! However, if you misplace your confirmation email, use your last name as the reservation number.

We highly recommend you arrive at least 15 – 20 minutes before your scheduled departure time to ensure your reservation is honored. You have up to ten (10) minutes before the scheduled departure time to ensure your seat on the tour. Ten (10) minutes before the departure time, we note outstanding reservations as “no shows.” If we have walk-up passengers, they will be given a ticket and will be boarded at this time.

We use luxury tour buses that are climate-controlled and offer comfortable and pleasant touring experience, as well as protection from weather elements. The maximum bus capacity is between 33 and 39 passengers; however, for the sake of making our tours more intimate, the average group size is between 29 – 33 guests.
We do our best to keep large, same-party groups together on the same bus, but please remember that the seating is assigned on a first-come, first-served basis. Once you claim your seats – they’re reserved only for you for the duration of the tour.

Unfortunately, our small-capacity tour buses are not wheelchair accessible, nor is there storage for baby strollers. If you have a wheelchair, please call us to make special vehicle arrangements for your tour. Some of our tours involve longer walks so if you like, you may stay on board the bus, near the landmark, without exiting the bus every time.

Kids 12 and under receive USA Guided Tour’s discounted children’s price (varies with tours). Children under 3 years old ride for free, if they are able to be held in their parents’ lap during the tour. If you would rather have a separate seat for your infant, you may purchase a child’s discounted ticket.

Tips are not included in the tour ticket price. We do ask that you consider tipping your tour guide and driver and you had a great time with them. The standard tipping rate is 15%, or $8 – $10 per individual.

The good news is, you can wait until you arrive in NYC/Washington, DC to get tickets for any of our tours and activities; however, many of our tours are in high demand when is season and you run a chance of your preferred tour being sold out. So we recommend booking well in advance, if you can, and also we would hate to have you miss out on a great sightseeing experience with us!

+ Washington DC Tours
+ NYC Tours

We understand things come up, so we will happily change your date or time as long as we have availability. If you must make a change, please contact us. However, please be aware that some of our tours cannot be amended once you have booked them as a part of a package, such as our hotel and Washington, DC tour packages.

It depends on the stop. Your tour guide will tell you the planned amount of time for each stop. It’s typically between 15 to 20 minutes. We have allowed enough time on every stop for you to walk around and take plenty of pictures!

Currently, we do not provide hotel pickup service for our NYC tours. However, we do offer pickup service from select hotels for our Washington, DC tours. Please contact your concierge or call our customer service line at 202-733-7376 for more details.

We do not enter the White House on any of our tours. If you would like to visit the White House for a building tour, you must contact your Congressional Representative for U.S. Citizens or Ambassador for international travelers. Contact information is readily accessible online at your representatives’ or your national embassies’ website.

Unless otherwise noted, a public tour does not automatically include additional tickets to attractions or museums. Some tours, however, like our African American History and Culture Tour in Washington DC do include museum entry after the guided tour. A private tour, however, can include a wide variety of different tickets and experiences.